Trust Center Deflection
Trust Center Deflection is the practice of satisfying a customer's security inquiry through self-service trust-center content instead of a manually completed questionnaire.
Why it matters
Deflection reduces the manual workload of answering repetitive questionnaires and speeds the buyer's review.
Where it appears in the workflow
Occurs early in a security review when a buyer is directed to a trust center before a full questionnaire is issued.
Common mistakes
- Treating trust center deflection as a universal term with no workflow context.