Deflection Rate
Deflection Rate is the share of inbound security inquiries resolved by self-service trust-center content rather than a manually completed questionnaire.
Why It Matters
In security reviewsDeflection rate is a common measure of how much manual questionnaire effort a trust center is saving the security team.
Workflow Context
Where it shows upTracked in trust-center analytics to gauge the program's impact on review workload.
Common Mistakes
What to avoid- Treating deflection rate as a universal term with no workflow context.
Use this as an editorial checkpoint when the term appears in a buyer review, internal workflow, or vendor evaluation.