Confidence Score
Confidence Score is a numeric or categorical rating an automated system assigns to indicate how reliable it judges a generated answer or match to be.
Why it matters
Confidence scores help reviewers triage, focusing human attention on low-confidence answers while letting high-confidence ones move faster.
Where it appears in the workflow
Shown alongside AI-drafted questionnaire answers to prioritize which responses need closer human review.
Common mistakes
- Treating confidence score as a universal term with no workflow context.